Terms and Conditions

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translations, if any.

The website www.krenai.com (“Krenai.com” or “Website” or “This Website”) is operated by Krenai Service Pvt. Ltd. hereinafter referred to as (“Krenai” or “US” OR “WE” or “OUR”), having its registered office located at First Floor, Landmark Cyberpark, Sector 67, Gurugram Haryana, 122018.

Please read this document ofTERMS AND CONDITIONS OF USE OF THIS WEBSITE, (hereinafter referred to as (“Terms and Conditions of Use”) carefully before using Krenai.com website. By using the Krenai.com website, you signify your agreement to be bound by Krenai’s condition of use.

All the data of this website is controlled by Krenai.com whereas all the data collected and processed through Krenai are stored on the servers of “Amazon Web Services (AWS)[Please add your Servers.][Amazon Web Services(AWS)][Added]”. Any such detail about the collection, processing, controlling of data can be found in our privacy notice/ policy. We also at times share some limited information with the third-party service providers. For example, we use third-party services to host and store data. For any query or issues relating to Krenai.com, you can contact us by clicking here,

In addition, when you use any current or future Krenai service, you will also be subjected to the terms, guidelines, conditions and contractual obligations applicable to that Krenai service. (Hereinafter referred to as “Terms of Service”). If these conditions of use are inconsistent with such Terms of Service, the Terms of Service will control.

These “Terms and Conditions of Use” constitute an electronic record within the meaning of the applicable laws. The electronic record is generated by a computer system and does not require any physical or digital signature.

Visiting Krenai.com will explicitly mean that you accept and agree to these terms and conditions of use.

  • 1.Introduction

    1.1 Acceptance - By using the Website or Services in any manner, you agree to these Terms and Conditions of Use, which regulate your use of the Website and Services. To use the Website or Services, you must agree to the Terms. As a representative of an organization, government agency or other legal entity you represent and warrant that

    • (a)you have the authority to do so,
    • (b)that the organization agrees to be legally bound by these terms and,
    • (c)that neither the organization nor you are otherwise prohibited from using the Services or accepting these terms under the laws of the applicable jurisdiction.

    1.2 Your account - If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access through your computer to prevent unauthorized access to your account. You agree to accept the responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secured and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are complete, true, correct and best to your knowledge and inform us immediately of any changes to the information that you provided while registering. Krenai.com reserves the right to refuse access to the website, terminate any account, remove or edit content at any time without any prior notice to you.

    1.3 Scope - These terms regulate your use of the Website and Services. Otherwise explicitly specified, these terms will not be applicable on any Third-Party products.

    1.4 Contracting Entity - “Krenai” means the Krenai entity with which you are entering into these Terms. If you have previously entered into an agreement with a Krenai entity, then “Krenai” means that entity.

    1.5 Certain Definitions -

    • (a)“Order Form” or “Order” means one or more Krenai order forms executed by the parties for the purchase of Services and that reference these Terms.
    • (b)“Services” means all Krenai products, services, and materials located on or accessible through the Website or otherwise described in an Order.
    • (c)“Third-Party Products” means any third-party information, website, product, service, or materials referenced in, accessible through, or provided in connection with, the Website or Services.
    • (d)“Website” means the Krenai website located at www.krenai.com (including all associated internet country codes), together with all Krenai websites and webpages accessible there, and the Account control panel.

    2. Access to Krenai.com- We will do our utmost to ensure that the availability of the website will be uninterrupted and that transmission will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services at any time without prior notice. We understand and will attempt to limit the frequency and duration of any such suspension or restriction.

    3. License to website access Subject to your compliance with these Terms and Conditions of Use and payment of the applicable fees arising out of any contractual obligations, if any Krenai.com grants you limited license to access and make personal use of this website but not to download (other than what you are contractually allowed or modified), or any portion of it, except with written consent of Krenai.com, as may be applicable.
    The license does not include any resale of this website or its content; any collection and use of any product listing, description, or prices, or any derivative use of this website, or its content; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
    This website or any portion of this website (including but not limited to) any copyright, or trademark, or any intellectual property (other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without the express written consent or appropriate licensing of Krenai and/or affiliates, as may be applicable.
    You may not frame or use framing techniques to enclose any trademark/ logo or other proprietary information (image, text, layout, or form) of Krenai.com and its affiliates’ without any express written consent. You may not use any meta tags or any other written text utilizing Krenai’s or of its affiliates’, as applicable. Any unauthorized use terminates the permission or license granted by Krenai or its affiliates, as applicable.
    You are granted a limited, revocable, nonexclusive right to create a hyperlink to the welcome page of Krenai as long as the link does not portray Krenai service, their affiliates, or their products or services, in a false, misleading, derogatory, or otherwise offensive matters, with the express prior permission of Krenai. You may not use any Krenai logo or other proprietary graphic or trademark as part of the link without the express written consent of Krenai or its affiliates as may be applicable.

    4. Changes We may change these terms at any time by notifying you of the change by email or by posting a notice on the website. Unless stated otherwise, any change will be in effect from the date mentioned in the notice. You are responsible for ensuring that you are familiar with the latest terms. By continuing to access and use the Service from the date on which the Terms are changed, you agree to be bound by the changed Terms.

    5. General

    • 5.1 We reserve the right to refuse the Service to anyone for any reason at any time.
    • 5.2 Neither party is liable to the other for any failure to perform its obligations under these Terms to the extent caused by Force Majeure.
    • 5.3 No person other than you and us has any right to a benefit under, or to enforce, these Terms
    • 5.4 For us to waive a right under these Terms, that waiver must be in writing and signed by us.
    • 5.5 We are your independent contractor, and no other relationship (e.g., joint venture, agency, trust or partnership) exists under these Terms.
    • 5.6 If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications. You may give notice to us under or in connection with these Terms by emailing [email protected]
    • 5.7 These Terms, and any dispute relating to these Terms or the Service, are governed by and must be interpreted in accordance with the laws of Singapore. Each party submits to the non-exclusive jurisdiction of the Courts of Singapore in relation to any dispute connected with these Terms or the Service.
    • 5.8 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
    • 5.9 These Terms set out everything agreed by the parties relating to the Service, and supersede and cancel anything discussed, exchanged or agreed prior to the Start Date. The parties have not relied on any representation, warranty or agreement relating to the Service that is not expressly set out in these Terms, and no such representation, warranty or agreement has any effect from the Start Date.
    • 6.0 You may not assign, novate, subcontract or transfer any right or obligation under these Terms without our prior written consent, that consent not to be unreasonably withheld. You remain liable for your obligations under these Terms despite any approved assignment, subcontracting or transfer.

    6. Interpretation

    • 6.1 Confidential Information means any information that is not in the public domain and that is obtained from the other party in the course of, or in connection with, the provision and use of the Service. Our Confidential Information includes Intellectual Property owned by us (or our licensors), including the Krenai Software. Your Confidential Information includes the Data.
    • 6.2 Data means all data, content, and information (including personal information) owned, held, used or created by you or on your behalf that is stored using, or inputted into, the Service, including Purchaser data.
    • 6.3 Fees means the applicable fees set out on the pricing page of the Website at www.krenai.com/pricing-plan.html or as agreed otherwise in writing between you and us, which may be updated from time to time in accordance with the clause.
    • Including and similar words does not imply any limit.

    • 6.4 Intellectual Property Rights includes copyright and all the rights existing anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trademarks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity. Intellectual Property has a consistent meaning, and includes any enhancement, modification or derivative work of the Intellectual Property.
    • 6.5 Merchant Privacy Policy means our merchant privacy policy available from time to time on the Website.
    • 6.6 Objectionable includes being objectionable, defamatory, obscene, harassing, threatening, harmful, or unlawful in any way.
    • 6.7 A party includes that party’s permitted assigns.
    • 6.8 A person includes an individual, a body corporate, an association of persons (whether corporate or not), a trust, a government department, or any other entity.
    • 6.9 Personal information means information about an identifiable, living person.
    • 7.0 Personnel includes officers, employees, contractors, and agents, but a reference to your personnel does not include us.
    • 7.1 Year means a 12-month period starting on the Start Date or the anniversary of that date.

    7. Provision of the service
    We must use reasonable efforts to provide the Service:

    • 1. In accordance with these Terms and India law;
    • 2. Exercising reasonable care, skill, and diligence; and
    • 3. Using suitably skilled, experienced, and qualified personnel.

    Our provision of the Service to you is non-exclusive. Nothing in these Terms prevents us from providing the Service to any other person.
    We must put reasonable efforts to ensure that the service is available on a 10 hours per day basis. However, it is possible that on certain occasions the service may be unavailable to permit maintenance or other development activity to take place, or on the event of Force Majeure. We shall put reasonable efforts to publish the details of the unavailability on the Website in advance.
    Through the use of web services and APIs, the service interoperates with a range of third-party service features. We do not make any warranty or representation on the availability of those features. and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third-Party Services before using them. In some instances, Krenai may receive a revenue share from Third Party Providers that Krenai recommends to you or that you otherwise engage through your use of the Services. Without limiting the previous sentence, if a third-party feature provider ceases to provide that feature or ceases to make that feature available on reasonable terms, we may cease to make that feature available to you. To avoid any confusion, if we exercise our right to cease the availability of a third-party feature, you are not entitled to any refund, discount, or other compensation.

    8. Your Obligations

    You may not use the website in any manner that may cause, or is likely to cause the website or access to it to be interrupted, damaged, or impaired in any way. You understand that you, and not Krenai.com, are responsible for all electronic communication and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any unlawful purpose:

    • 1.fraudulent purpose, or in connection with a criminal offense or any unlawful activity;
    • 2.to cause annoyance, inconvenience, or needless anxiety;
    • 3.to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic, paedophilic, or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, patent, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam; or is patently false and untrue.

    8.1 You and your personnel must:

    • 8.1.1. use the Service in accordance with these Terms solely for your internal business purposes; and lawful purposes without violating any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction, or the laws of India; and
    • 8.1.2. not resell or make available the Service to any third party, or otherwise commercially exploit the Service.

    8.2. When accessing the Service, you and your personnel must:

    • 8.2.1. not impersonate another person or misrepresent authorization to act on behalf of others or us;
    • 8.2.3. correctly identify the sender of all electronic transmissions;
    • 8.2.4. not attempt to undermine the security or integrity of the Underlying Systems;
    • 8.2.5. not use, or misuse, the Service in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Service;
    • 8.2.6. not attempt to view, access, or copy any material or data other than, that which you are authorized to access; and to the extent necessary for you to use the Service in accordance with these Terms; and
    • 8.2.7. neither use the Service in a manner, nor transmit, input or store any Data, that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect, or misleading.
    • 8.2.8. be responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, information or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account

    8.3. You must provide true, current, and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current, and complete.

    8.4 If you are given a unique name and/or password (User ID), you must keep your User ID secure and:

    • 8.4.1. not permit any other person to use your User ID, including not disclosing or providing it to any other person;
    • 8.4.2. will not hold us liable for any loss or damage from your failure to maintain the security of your User ID and/or password; and
    • 8.4.3. immediately notify us if you become aware of any disclosure or unauthorized use of your User ID, by sending an email to [email protected]
    • 8.4.4. You must use the Service, including the Krenai store, in accordance with all procedures we may notify to you from time to time.

    8.5 Eligibility Criteria

    • 8.5.1 Minimum Age- Only persons of the age of majority and are capable to enter into legally binding contracts under the applicable law can use Krenai Services and Website. If you do not qualify, it is requested that you do not use the Services or access the Website.
    • 8.5.2 Registration- In order to use the Services, you must establish a Services account (“Account”) by registering with Krenai. You may be required to submit a valid means of payment for which you are authorized to purchase Services. You will provide true, accurate, current, and complete information when registering for an Account and will update the information as necessary to keep your Account and payment information current. As part of the registration process, you will provide Krenai with a username and password for your Account (together with “Account Credentials”). Krenai reserves the right to refuse registration of, or cancel, accounts that violate these Terms or Krenai’s Acceptable Use Policy.

    9. Ecommerce Platform Krenai’s Ecommerce platform includes web-based software where you can create your own online marketplace and the related support services provided to you, including store, dummy text, images, and other content provided by Krenai. Any new features added to Krenai’s Ecommerce platform and related services are also subject to these Terms.

    10. Verification of account We use many techniques to identify you when you register on Krenai. To comply with legislative requirements, and global sanctions, we screen our customer accounts and may collect information from you to satisfy such requirements and sanctions. We may request that you provide us with documentation to help prove your identity for business verification purposes if required. Under these terms of use, you authorize Krenai, directly or through third parties, to make any inquiries we consider necessary to validate you and your account registration.

    11. Store admin security While registering, you must create a username and password to login into your store admin. You are responsible for entering a unique password in order to gain access to your store admin. All users who access the Krenai eCommerce platform do so with a user account(s), which are created by them at the time of signup at the Krenai website. You are responsible for maintaining the confidentiality of your user account information and your password. You agree to accept responsibility for all activities and changes to data that occur under your user account(s) or password(s).

    12. Content at your store You are solely responsible for the accuracy of the content displayed at your store created at Krenai. You agree to indemnify Krenai, its related companies, officers, employees, and its suppliers against liability or loss arising from, and cost incurred in connection with any content entered into the Krenai e-commerce platform under your store account.

    13. Fees PaymentThe Krenai service is made available on a pay-as-you-go basis. The Krenai service is billed to you on a monthly, quarterly, or yearly basis depending on the plan period you selected and is nonrefundable.
    For any upgrade in plan level partway through the month, you will be charged a prorated amount for the current month, and then the amended fee from the following month onwards. There is no option to downgrade your account. If you delete your account in any case, Krenai does not accept any liability for the deletion of your account or its entire data.
    Prices of all services, including but not limited to monthly fees to the service, are subject to change upon 30 days notice from us. Such notice may be provided at any time. Your Krenai store account may be suspended or terminated if you do not pay the fees as they fall due.

    14. Service Confirmation After subscribing to the Krenai eCommerce platform online, you will receive an email confirmation for registration containing your username and password for your store admin (if you have provided your correct email address).
    If you wish to query access to your service, please email at: [email protected]

    15. Disclaimer and Warranties Krenai makes no warranties hereunder, and Krenai expressly disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Krenai further disclaims all representations and warranties, express or implied, that the platforms do not infringe or otherwise violate any intellectual property or other proprietary rights of any third party in any jurisdiction, including, but not limited to, the territory. You must understand and agree that the platforms may not satisfy all of your requirements and may not be uninterrupted or error-free.

    16. Limitation of Liability Krenai shall have no liability with respect to the platforms or its obligations under this agreement or otherwise for any indirect, consequential, exemplary, special, incidental, or punitive damages even if Krenai has been advised of the possibility of such damages. In any event, Krenai’s liability to you under this agreement for any reason will be limited to the amounts paid to you by Krenai which you were paid as a subscription fee during the six (6) month period immediately preceding the event giving rise to the claim for damages. This limitation applies to all causes of action in the aggregate, including, but not limited to, breach of terms of service, breach of warranty, negligence, strict liability, misrepresentations, and other torts.
    To the extent permitted by law, Krenai expressly excludes:

    • 1.All conditions, warranties, and other terms whether expressed or which might otherwise be implied by common law
    • 2.any liability for indirect or consequential loss which are losses incurred as a side effect of the main loss or damage;
    • 3.loss of profit;
    • 4.loss of income or revenue;
    • 5.loss of business or contracts;
    • 6.loss of data;
    • 7.loss of goodwill and reputation;
    • 8.loss of expectation;
    • 9.loss of opportunity; or
    • 10.loss arising out of or in connection with wasted management or office time;

    arising and whether caused by tort (including negligence), breach of terms of service, or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to the Customer’s tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. Nothing in these Terms shall serve to limit or exclude Krenai’s liability for death or personal injury resulting from Krenai’s negligence or any liability for fraudulent misrepresentation.

    17. Cancellation Policy
    You can cancel your subscription plan at any time. If you want to cancel your subscription plan prior to your subscription renewal date, you can delete your store by login into your store admin or you can send a store subscription cancellation request by emailing us at [email protected]
    If you choose to terminate your store subscription prior to the end of your plan subscription, no refunds or no credits will be provided for the payment you made for your store subscription. At the time of termination or after the termination, Krenai reserves the right to delete all your store content and related details of your store. Your content cannot be recovered once your Subscription is cancelled.

    • 17.1 Monthly Subscriptions - If you have opted for the Monthly Subscription model and you decide to cancel your subscription, we will cancel your subscription at the end of the month as you would have already paid for that month in advance on the same date of the month which your first month began with.
    • 17.2 Annual Subscriptions - We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If during the annual subscription you decide to cancel your subscription. We will close your account on the last date of the requested month, no refunds or no credits will be provided for the payment you made for your store subscription.

    18. Intellectual Property

    18.1 User Content

    • 18.1.1 License- We make no claim to the intellectual property rights in the content you supply to Krenai. You retain ownership of all of your content. When you provide content through the Services (directly or indirectly), you grant us a non-exclusive, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, trademark, patent, publicity, moral (where permitted), database, and/or other intellectual property rights (collectively, "IP Rights") in that content or associated with your store in connection with our provision of the Services, in any media now known or developed in the future.
    • 18.1.2 Representations and Warranties- You represent and warrant that you own or otherwise control all necessary rights to provide such content and to comply with your responsibilities under these Terms. You represent and warrant that the information contained in such content is correct. You agree and warrant that our use of such content (including derivative works) or the use of such content by our users or others under contract with us, in accordance with these Terms, does not and will not infringe any third party's intellectual property rights. To the extent permissible by law, Krenai disclaims all responsibility and liability for any content submitted by you or any third party.

    18.2 Krenai Content

    • 18.2.1 Restrictions- All rights not expressly granted by Krenai to you in these Terms are hereby reserved by Krenai. There are no implied rights save to the extent rights cannot be excluded by applicable law. You may not use, imitate, or copy, in whole or in part, any Krenai trademark, service mark, trade dress, logo, or other branding (collectively, “Marks”) without, in each instance, Krenai’s prior written consent, in Krenai’s discretion. All permitted use of Krenai’s Marks will ensure the benefit of Krenai.
    • 18.2.2 Ownership- As between the parties, the Website, and Services, including, without limitation, any and all APIs, Software, documentation, images, video, content, logos, page headers, custom graphics, design and user interface elements, scripts, and other materials contained therein or provided in connection therewith, and all modifications, enhancements, and updates thereto, as well as all IP Rights associated with any of these materials (collectively, "Krenai IP"), are owned by Krenai and/or its third-party sponsors, partners, and suppliers. You have no right or license in or to the Krenai IP other than the right to use the Services, in compliance with the Terms, during the applicable subscription period.

    19. FeedbackYou are welcome to share your thoughts, ideas, recommendations, feedback, or other information with Krenai as you use the Services (collectively, "Feedback").

    • (a)Krenai has the right (but not the obligation) to use and distribute any and all of your Feedback (or any modifications thereof) in any medium or application now known or later developed;
    • (b)Krenai has the right to sublicense this license to multiple tiers;
    • (c)Krenai has the right (but not the obligation) to use and distribute any and all of your Feedback (or any modifications thereof) in any medium or application now known or later developed;
    • (d)Krenai has the right to sublicense this license to multiple tiers; and
    • (e)you have the right to use and distribute any and all of your Feedback (or any modifications thereof) (including, without limitation, incorporating Feedback, in whole or in part, into any technology, product or service).